[Customer Service] CS 운영 매니저/Service Operation(CS) Manager

By 2019-03-12Business
Position Summary
    As a Service Operation (CS) Manager for Hyperconnect, you will work closely with members of the Customer Service Unit as well as other departments, be responsible and help provide high-quality support for our users from all around the world.

Responsibilities
  • Reply and analyze feedback about our product from users all over the world (Collaborate with regional managers using English)
  • Collaborate with the product development team and developers to analyse new issues, potential bugs and offer solutions
  • Research and make suggestions to innovate our service workflow
Minimum Qualifications
  • Fluent communication skills in English and Korean
  • Collaborative approach and ability to work well with others cross-functionally and globally
  • Ability to effectively operate with flexibility
Preferred Qualifications
  • 3 years of relevant work experience in the areas of mobile apps and games, mobile business
  • Customer service work experience in the areas of mobile apps and games, mobile business
  • Customer service work experience in call centers
  • Proficiency in languages other than English and Korean
Position Type / Expected Hours of Work
  • This is a full-time position (Monday through Friday, 10:00 a.m. to 7 p.m)
Hiring Process
    Document Screening > 1st round Interview > 2nd round interview > Job Offer
Reruiting Period
    On demand

Contact

Adress

Email

20F, 517, Yeongdong-daero, Gangnam-gu, Seoul, Republic of Korea

contact@hpcnt.com